Privacy Notice

How do we process personal data?

Visitors to our website ▼

We record data about your device and your use of our website. This is a legitimate business interest to help maintain the security and performance (technical and content) of the website.

Requests for more information ▼

If you ask us for relevant information about our services, we will use the details you provide to respond, as a legitimate business interest.

Therapy Clients ▼

If you work with us as a client, we will process your personal data as necessary for us to provide our services that you have requested, on a contractual basis, such as booking and managing appointments, and details of your personal history that you provide.

We will only share the information you provide with third parties if legally required to help prevent harm to yourself or others, or to defend ourselves against legal claims or complaints.

We process special categories of data, such as information about your health or beliefs, that are strictly necessary for the "provision of health care or treatment", as a condition under the UK Data Protection Act. These will be retained for 7 years from our last therapy appointment, as a professional obligation for the provision of healthcare.

We will keep high level records of our discussions with you.

We may discuss case details, without disclosing your identity, with supervisors or therapy peer groups, to seek more ways to help you.

After your therapy, we will contact you to check on progress and offer further support if needed, as a legitimate business interest and on the basis of being decent humans, which you can opt-out of at any time.

Additional terms & conditions apply.

Peers and Providers ▼

We engage peer therapists and service providers to support the therapy industry and to seek ways to improve our services.

In doing so, we will process professionals' details, such as contact details, qualifications and service details, as a legitimate business interest.

Cookies ▼

We use Google Analytics to anonymously monitor website usage. This places a small file in your browser, called a Cookie. You can opt out through your browser settings.

We also use YouTube plug-ins, to play videos. They may also deploy Cookies, to which you can opt out any time.

Individual's Personal Data Rights

We fully respect your rights to request that we:

• Allow you to opt-out of any process that you previously consented to, at any time.
• Provide a copy of data we hold on you, or to pass it to a third party on your behalf.
• Amend, delete or restrict processing of your data.
• Explain and review any automated decision making or profiling.
• Provide further information about our processing activities.

If you wish to raise a Data Subject Request or contact us about any another matter, please contact our Data Protection Office at:

• UK 0800 292 212 6
• Send an online message from the contact forms on this website.

When we receive a request, we will take steps to verify your identity and the request and will normally complete the request within one month after that is complete.

Please let us know if you are not happy about how we are handling your data. We will do out best to resolve the matter, but if you have further concerns it is your right to make a complaint to the UK Information Commissioner's Office at https://www.ico.org.uk/.