Privacy Notice

Who are we?

We are FreeYourMind.UK, a Commerson Ltd service brand.

This privacy notice explains how FreeYourMind.UK uses personal data.

We can be contacted on 0800 292 2126 or via this website contact form.

Our ICO registration number is ZA512545.

How do we process personal data?

Visitors to our website

We record data about your device and your use of our website.

This is a legitimate business interest to help maintain the security and performance technical and content of the website.

Requests for more information

If you ask us for relevant information about our services we will use the details you provide to respond as a legitimate business interest.

Therapy Clients

If you work with us as a client we will process your personal data as necessary for us to provide our services that you have requested on a contractual basis such as booking and managing appointments and details of your personal history that you provide.

We will only share the information you provide with third parties if legally required to help prevent harm to yourself or others or to defend ourselves against legal claims or complaints.

We process special categories of data such as information about your health or beliefs that are strictly necessary for the provision of health care or treatment as a condition under the UK Data Protection Act.

Records will normally be retained for at least 7 years from our last therapy appointment as a professional obligation for the provision of healthcare.

We will keep high level records of our discussions with you.

If we think it will help your treatment we will discuss case details anonymously without disclosing your identity with supervisors or with peer therapists to seek more ways to help you.

After your therapy we will contact you to check on progress and offer further support if needed as a legitimate business interest.

Additional terms conditions apply.

Peers and Providers

We engage peer therapists and service providers to support the therapy industry and to seek ways to improve our services. In doing so we will process professionals' details such as contact details qualifications and service details as a legitimate business interest.

Data Subject Rights

We fully respect your rights to request that we

- Allow you to opt-out of any process that you previously consented to at any time.

- Provide a copy of data we hold on you or to pass it to a third party on your behalf.

- Amend delete or restrict processing of your data.Explain and review any automated decision making or profiling.

- Provide further information about our processing activities.

If you wish to raise a Data Subject Request or contact us about any another matter please contact our Data Protection Office at UK 0800 292 212 6 or send an online message from the contact forms on this website.

When we receive a request we will take steps to verify your identity and the request and will normally complete the request within one month after that is complete.

Please let us know if you are not happy about how we are handling your data.

We will do out best to resolve the matter but if you have further concerns it is your right to make a complaint to the UK Information Commissioner's Office at www.ico.org.uk.

Other matters

We only retain data for as long as is needed for the purposes as defined above and associated legal regulatory or crime prevention purposes.

We only process personal data in countries that are deemed to have adequate data safeguarding under GDPR or where an EU Standard Contractual Clause for International Transfers has been agreed.

We do not sell personal data to third parties.

We operate a wide range of security controls to help protect your data.

We only share data with our third parties processors under written agreement for our own purposes or with other data controllers if needed for safeguarding legal regulatory or crime prevention purposes.

This privacy notice was drafted with brevity and clarity in mind. If you would like more details please let us know.

We keep our privacy notice under regular review.

We reserve the right to update our privacy notice and cookie notice at any time.