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Complaints Procedure

Our Complaints Procedure

Client and colleague well-being is our absolute priority.

If you are not happy with the level of service you have been provided with, please follow the procedure below.

  1. Speak with your therapist, to see if the matter can be resolved directly.
  2. Formally escalate to FreeYourMind.UK, using the form below.
  3. Formally escalate the matter to our regulators, NCH or CHNC.

For Colleagues and Clients

It is the client's right to:

It is the colleagues right to:

Raise a Complaint

To find out more, call 07970 808242 or message us here:

Resolve Trauma, PTSD, anxiety, phobia, smoking, weight loss.
Locations: London and Guildford (Near Woking, Farnham, Godalming, Epsom, Cobham, Richmond).
Treatments: Rapid Emotion Recoding, Hypnotherapy, EFT, EMDR+.